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The Landmark Difference

Low Fees. Our standard full-service management fee for a single family home is 6% of gross monthly lease income, compared to 8% - 10% elsewhere. Our standard Finder's Fee ranges from a minimum of $195.00 to a maximum of $495.00, compared to a minimum of 40% (and often as high as 60%) of the first month's gross monthly lease income elsewhere. Plus, we don't charge a Lease Renewal fee, which can often be as high as 50% of one month's rental income every time your Tenant renews their lease. Last but not least, our fees are straight-forward with no gimmicks or hidden costs. Why pay more than necessary?
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Open 7 days a week. We have agents and brokers in our offices every day of the week from 9 AM to 9 PM (and often up until 11 PM) for the purpose of showing properties, answering questions about our services, signing leases, performing move-in / move-out inspections, coordinating repairs & maintenance and everything else that has to do with property management. Most property management offices are only open from 8 AM to 5 PM, or 9 AM to 6 PM, Monday thru Friday. With the kind of coverage we provide, we have the edge in being able to lease properties in the soonest time possible and for the highest price possible. And most importantly, we are able to draw from a large "after hours" group of prospective tenants, which helps significantly in finding the most qualified tenant possible. Why not take advantage of our evening and weekend availability to answer your questions, show properties and provide you with optimal results and service?
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Tailor-fit services to YOUR needs, preferences, requirements and desires. Why is this offered? Because property management is not a one-size-fits-all type of service. Some of our clients live on the other side of the planet and have special needs for payment and disbursement procedures. We have other clients who enjoy the convenience of having their disbursement checks deposited directly into their bank. Some of our clients are proficient handymen and prefer to take care of most maintenance issues themselves. Many of our clients prefer to hold on to their tenant's security deposit rather than us. Some of our clients prefer having their monthly statements e-mailed rather than sent through the regular mail. The list goes on and on. Why not have it YOUR way?
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Advertising that attracts quality tenants. Many prospective tenants shop by contacting a property management company directly, and they typically find them through on-line searches or by thumbing through the yellow pages. When they visit our website or our see our ads, they'll see the caption, "No Application Fees To Tenants". We are the only property management company we know of who advertises and offers this advantage to prospective tenants. Why? because they prefer to work with a company who is not going to charge them a fee for an application, which often costs $35 or more. Often, a prosective tenant experiences the frustration of paying an application fee more than once because they are being screened by more than one property management company for different properties of interest, and of course, each property management company charges an application fee - except Landmark! Prospective tenants also experience the frustration of possibly having their credit scores impacted by numerous and excessive inquiries on their credit. What does this mean to a property owner client of ours? It means we have a dedicated pool of prospective, quality tenants at any given time who greatly appreciate our viewpoint on saving them money when performing background checks. This approach earns our company a level of loyalty from quality applicants that is unlikely similar to any other company in our industry. This "hook" helps us accumulate a database full of ready, willing, able and available prospective tenants, which helps to lease your property in the soonest time possible.
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"After-hours" appointments available. As mentioned before, we are open 7 days a week, 9 AM to 9 PM. For many companies, "after hours" is any time after 5 PM. For Landmark Property Management, those hours are what we consider "beginning hours" for many who want to contact us, simply because they're too busy during regular business hours to talk about property management. If you are a property owner searching for answers, an existing client with specific questions, a prospective tenant shopping for a property or an existing tenant needing attention, we are here for you. We offer evening and weekend hours for small or large blocks of time to answer questions, address concerns, solve issues and do whatever else necessary to provide the best service possible. And although our "published" hours are 9 AM to 9 PM, we stay later if necessary until our work is complete. Property management is not a clock-watching job, and the day is not necessarily done just because the clock says it's a certain time. Why inconvenience yourself and restrict your productivity during the daytime when you can relax and be comfortable with the evening and weekend appointments (on the phone or in-person) that we offer?
   
Just a few more "extra's". Our staff consists of brokers and realtors who are fluent in 3 languages other than English (they are; Spanish, Tagolog and Japanese). We offer a few "little" bonuses and incentives that can add up to "big" differences financially, such as sharing in the Late Payment fees (50-50), where most property management companies keep all the Late Fee revenues to themselves. We offer top-quality cleaning, repair and maintenance services at discount prices. We offer large reductions in Finder's Fees if you - the property owner - is involved in showing your property. We offer generous referral fees. And of course, we offer great discounts in commissions if you choose to use our realtor services for real estate sales and purchases. Last but not least, we offer our clients free consulting in real estate investing.
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FROM THE LANDMARK PRINCIPALS:

We at Landmark realize that your income property is a very important investment for your future and that of your family's. We also realize that successful property management makes the difference between a top-performing income property and one that flounders. This is where the Landmark Difference comes in!

Property Management, in it's simplest form, is a people-business. Just for starters - a property manager must have a keen ability to communicate, an expert ability to negotiate, a disciplined ability to maintain efficient organization and a willingness to go the extra mile to achieve maximum results. From there, top-notch skills and thorough knowledge come into play. A successful property management team must include individuals with skill sets in real estate law, accounting, web technologies and general and / or specialized craftsmanship for the ongoing repairs and maintenance of properties. Additionally, a property management professional must spend countless extra hours keeping updated on the ever-changing market conditions and trends for the locations they serve. Countless more hours are dedicated to the efforts of marketing properties during evenings, weekends and holidays in order to minimize vacancy costs for property owners.

Each of us at Landmark understand the concerns of our property owner-clients because we, too own income properties. We know that property management is not a 9-to-5 clock-watching job. We know what's necessary to keep rental incomes at their full potential and to keep maintenance costs to a minimum. We know what's involved with successful marketing, budgeting and tenant relations. This is why we know that successful property management can NOT be accomplished on a 9-to-5 schedule, Monday thru Friday.

The principals at Landmark bring a variety of education, talent and knowledge to the table. Our principals are well-established seasoned veterans, have attained at least a Bachelor's degree and are licensed by the California Department of Real Estate as realtors and brokers. Our principals, as well as our support team, provide coverage 7 days a week to meet the demands of property owners tenants, inquirers and prospects alike.

Our business philosophy begins with the viewpoint that our clients want and expect professional, yet personal service. This is where an old-fashioned approach to customer service has true meaning and a welcoming difference. Have you ever noticed how most phone calls are now answered by an electronic voice, and many times followed by a time-consuming, nerve-wracking series of prompts? At Landmark, we have a policy of answering each incoming call with one of our own employees. Sometimes the phones get so busy we get spread a little thin and can't answer a call personally, but such instances are rare.

Our business philosophy always has our client's trust and expectations in mind. Your income property is a very important asset to you and your family. If your property is sitting vacant, that important asset is becoming a costly liability. If your property can only be shown during business hours, Monday thru Friday, and / or if no one is available to answer important questions regarding the property, you could miss out on many golden opportunities to have your property rented in the soonest time possible to qualified tenants, thereby prolonging a period of lost income.

It's a verified fact that the majority of prospective tenants - particularly residential tenants - are only available to view properties during evenings and weekends, simply because they often work during normal business hours. What is the solution to such a dilemma? We must be available to show a property at any time, any day, whether it be morning, noon or night. After the showing, a sequence of events takes place, which employs the fine art of probing, communication and negotiation. And of course, a thorough check of the prospective tenant's qualifications is performed and analyzed. If a good match is in order, a deal is closed. The key point to note here is that a lost opportunity can be costly. Lost opportunities occur most from showings that never take place. The property management company whom you hire and trust must be willing to do whatever it takes to make every opportunity count!

Landmark's approach to successful property management begins by generating and capturing every opportunity possible to match a property with a prospective qualified tenant. The Landmark team will give your property the edge necessary to start earning income and stop being a liability in the soonest time possible. And always remember, Property Management is NOT a 9-to-5 job! Once the tenant has moved in, our experience and dedication to our work will ensure that you get the most from your income property.

In closing, the principals at Landmark are always available for questions, comments and concerns. We're known as the only property management company around who is available during late evening hours and weekends to take the time to talk with you personally until you are 100% satisfied with the knowledge you seek. If you're too busy during the day to dedicate the time necessary for a quality conversation in order to have your questions answered and concerns addressed, we have the solution! We'll schedule a block of time with you during the later evening hours and weekends and provide the personalized one-on-one attention we feel you deserve.

We take pride in overseeing your asset as if it were our own, and we prove it by offering the kind of service and attention that's very hard to find anywhere else - especially for the money. Remember, we're not just a property management company; we are licensed realtors and brokers who happen to specialize in property management. We also provide real estate sales and loan brokerage services! We look forward to the opportunity to serve you!
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Corona / Riverside / Eastvale / Norco - 951-371-6700 • • • Ontario / Rancho Cucamonga / Chino / Chino Hills - 909-355-RENT